Warranty and returns

RETURNS

You may return any product you bought at our store within 14 calendar days after delivery. We will accept the return and provide 100% money back as long as the products are not used in any way and are in a resalable and undamaged condition and complete (it is acceptable to try on, but products can not wear signs of use and can not be washed). To make a product return please follow the steps below:


1. Download and fill out Return form

2. Send the signed return form together with returend products within 14 days after delivery to:

Ground Game - Salon sprzedazy
Centrum Handlowe Nowy Turzyn
Aleja Bohaterow Warszawy 40
Lokal 2F8
70-342 Szczecin, POLAND

The refund will be made immediately after receiving and checking the returned products. The Customer covers the shipping costs of the returned products.

COMPLAINTS / WARRANTY

We do our best to provide the ultimate quality products. However, if you notice any defect in received product, please contact us immediately at: shop@groundgame.com providing detailed description of the defect. After product defect is confirmed you can:

  • Request to lower the product price;
  • Request return (for relevant product defects);
  • Request exchange for a defect-free product;
  • Request to remove the defect.



Ground Game strives to provide you a simplified complaint process for your defective products. To simplify complaint process, please use the following: Complaint form

We will respond to your complaint statement or request within 14 days. The shipping cost of the defective product is borne by the seller.



For detailed information about warranty and returns please check Terms and conditions.

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