Refund policy

How to Return a Product?

At Ground Game, you can return your order within 14 days of receiving it. To receive a full refund, the product must be unused (you may try it on, but it must not show signs of wear, damage, or washing). You can use our online returns portal or return the items yourself by sending them to the following address:

Ground Game – Retail Store

Centrum Handlowe Nowy Turzyn

Aleja Bohaterów Warszawy 40, Unit 2F1

70-342 Szczecin, Poland

You will receive your refund within 14 days of us accepting your return. No reason for the return is required. Return shipping costs are paid by the buyer.

How to Exchange a Product?

To exchange a product, simply return the original item (withdraw from the contract) and place a new order.

Check availability. Ensure your preferred new product or size is in stock.
Process your return.
Order a new product.

Claims & Complaints

We make every effort to ensure that all gear sent to you is fault-free and in flawless condition. However, if you receive a defective item, please notify us as soon as possible by emailing a description of the issue to shop@groundgame.com.

Submit a claim. Contact us via email or use our online claim form.
Ship your package. Return shipping costs will be reimbursed once your claim is processed.
Wait for a decision. We will contact you within 14 days with a resolution.

Detailed return and complaint terms are available in our Terms & Conditions.