Warranty and returns

RETURNS IN GROUND GAME SHOP

You may return any product you bought at our store within 14 calendar days after delivery. We will accept the return and provide 100% money back as long as the products are not used in any way and are in a resalable and undamaged condition and complete (it is acceptable to try on, but products can not wear signs of use and can not be washed).

DO YOU HAVE AN ACCOUNT IN THE GROUND GAME SHOP?

If you are a registered customer, you can make a return in the customer panel. Log in, then in the "Returns" tab, select "Add a product return". Select the order and product you want to return and follow the instructions. If you are currently logged in, you can use the button below:

HOW TO RETURN PRODUCTS WITHOUT AN ACCOUNT

Fill in the form Simple wizard will guide you through the return process.

Send the products Return the products according to the selected return method.

We accept return We check whether the products are not damaged and unused.

We return the money To Your balance in the onlinestore or the specified bank account.

HOW TO REPLACE A PRODUCT?

If you want to exchange the product, you must return this product and then place a new order . If the prices of the returned and purchased product are different and you have chosen to return it to the customer's balance, we will ask you to pay the missing amount or refund the overpayment.

Check availability Check if a new product or new size is available.

Return the product We advise to choose the refund option to your customer online store balance.

Order a new product Make a payment with your customer balance.

COMPLAINTS

We do our best to provide the ultimate quality products. However, if you notice any defect in received product, please contact us immediately at: shop@groundgame.com providing detailed description of the defect.

Make a complaint Please contact us or use the online form.

Send the products We will refund your shipping costs after considering the complaint.

Wait for a decision We will contact you within 14 days with a proposal to resolve the complaint.

Click the button below to use the quick online complaint form . If you are a registered customer, you can also submit a complaint in the customer panel. Log in, then in the "COMPLAINT DEPARTMENT (RMA)" tab, select "Add a complaint". Select the order and the product you want to complain about and follow the instructions.

Detailed rules for returns and complaints are available in TERMS AND CONDITIONS.